For German, see below - Deutsche Version weiter unten
Made-to-Order, Made with Care
All items in our shop are made to order—designed, printed, and shipped just for you.
Because of this, we do not accept returns or exchanges for change-of-mind purchases or ordering the wrong size, in accordance with § 312g Abs. 2 Nr. 1 BGB.
What's a "change-of-mind" purchase? It includes, but is not limited to:
- "I ordered the wrong size."
“I don’t like the color after all.”
“It doesn’t suit me.”
“I found something cheaper elsewhere.”
“I ordered it by mistake.”
“I just changed my mind."
To prevent sizing issues, every customizable, wearable item in our shop includes a detailed size guide right on the product page.
Please take a moment to review it carefully before placing your order to make sure your piece will fit like a glove.
That said, we care deeply about quality.
If your order arrives damaged, misprinted, or not up to the standard you expected, please contact us within 14 days of delivery. We’ll assess the issue and, if appropriate, offer a replacement or full refund. Your satisfaction matters as much as our punchlines.
To request a quality review, email us at hello[at]wearexylophone.com with:
- A photo of the issue
- Your order number
- A short description of what went wrong
No matter the issue, we’ll always do our best to make things right.
